Question 1

How do I book a character?

Accepted Answer

By contacting us through our website or phone number and giving us the details of your birthday party or event. Once we have this information we will check our availability regarding your request. Once both parties decide on details we will send you an invoice so you can pay your deposit to hold your character.

Question 2

What areas do you travel to?

Accepted Answer

We offer services to the following areas; Raleigh, Knightdale and Garner.  Anything past our service areas might require a travel fee. Contact us for more information.

Question 3

What if I need to reschedule?

Accepted Answer

If you need to cancel the best option will be to reschedule on a date that will work for both parties. If you do not wish to reschedule, you will be given a portion of your deposit back.

Question 4

What about Tipping?

Accepted Answer

Although it is not required, tipping the visiting cast is always appreciated. If you would like to tip, it should be given to the handler in an envelope.

Question 5

Who is a 'Handler'?

Accepted Answer

All characters will arrive with a handler at no extra charge. They are in charge of payment, organizing the activities and ensuring the princess or superhero stays in character at all times.

Question 6

Do you do charity events?

Accepted Answer

We love charity events! Some of our  partners are Ronald McDonald House of Chapel Hill, Duke Children's Hospital, Meg Smile's and more. If you would like our characters to attend your charity event, please contact us. In most cases we do not charge for charity work.

Question 7

Can I book for an event?

Accepted Answer

Absolutely! Each event is different so please contact us through email so we can discuss pricing and make sure we bring your vision to life.

Question 8

Can I request a specific outfit?

Accepted Answer

Yes! Some of our characters have several different outfits available to wear such as villages dresses or holiday attire so feel free to ask.

Frequently Asked Questions